Effective Date: 12/15/2025

At KNGDOM LUX, every piece is crafted with intention and engraved specifically for you. Your satisfaction matters deeply to us, and we stand behind the quality of our work.

Please review our refund and return policy below.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date your order is delivered.

If you are not completely satisfied with your purchase for any reason, you may request a return for a full refund, provided the item meets the eligibility requirements outlined below.

Custom & Personalized Items

Because each KNGDOM LUX piece is custom-engraved to order, returns are handled with care.

Custom items are eligible for a refund under our 30-day satisfaction guarantee only if:

• The item is returned in original condition
  
• The presentation box is included and returned undamaged
  
• The return is initiated within 30 days of delivery
  

If the presentation box is not returned, we reserve the right to deduct a restocking fee to cover packaging costs.

Defective or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will offer one of the following at no cost to you:

• A replacement
  
• A repair
  
• A full refund
  

Photos may be required to assess the issue.

12-Month Warranty

All KNGDOM LUX jewelry is covered by a 12-month warranty against defects in materials or workmanship.

This warranty does not cover:

• Normal wear and tear
  
• Damage caused by misuse, neglect, or improper care
  
• Lost or stolen items
  

If a covered issue arises, we will repair or replace the item at our discretion.

Non-Refundable Situations

Refunds will not be issued for:

• Requests made after 30 days from delivery
  
• Damage caused by improper handling or misuse
  
• Items returned without authorization
  

How to Start a Return

To initiate a return or warranty claim, please contact us at:

📧 mark@kngdomlux.com

Include:

• Your order number
  
• A brief description of the issue
  

Once approved, return instructions will be provided.

Refund Processing

Approved refunds are processed to the original payment method within 5–10 business days after the returned item is received and inspected.

Shipping costs are non-refundable unless the return is due to an error on our part.

Final Note

Each KNGDOM LUX piece is created with purpose, prayer, and precision.

Our policies are designed to protect both our customers and the craftsmanship behind every piece.

If you have any questions, we’re always here to help.